G&S Repair:
Refund Policy

This policy covers both supplies/parts purchased directly from G&S Repairs' online store and repair services completed by G&S Repairs.

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1. General Return Principles

• Time Frame: All requests for returns or refunds must be initiated within 10 days of the original purchase/service date.

• Authorization: No returns will be accepted without a pre-authorized Return Merchandise Authorization (RMA) number issued by G&S Repairs.

• Final Review: All returned items and services are subject to a mandatory inspection and final review by G&S Repairs management. The final decision on the approval and amount of any refund rests solely with G&S Repairs.

 

2. Supplies & Parts Returns

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A. Product Condition & Eligibility

• Items must be returned in the original, unopened packaging and be in new, resalable condition.

• Any item that has been installed, used, or modified is generally non-returnable.

• Defective Products: If you receive a product you believe is defective, you must notify G&S Repairs within 5 business days of delivery.

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B. Warranty

• All supplies and parts are sold subject solely to the original manufacturer's limited warranty or policy. G&S Repairs provides no independent warranty for parts and is not responsible for manufacturer policy changes or claim processing times.

 

C. Fees

• Shipping & Handling: Original shipping and handling charges are non-refundable.

• Restocking Fee: Approved returns will be subject to a restocking fee of 15% of the item's purchase price. This fee covers costs associated with processing, inspecting, and repackaging the item.

 

3. Repair Services Policy (Services Rendered by G&S Repairs)

 

A. Workmanship Guarantee

• G&S Repairs guarantees its labor and workmanship for a period of 90 days from the date the repair service was completed.

• If a repair fails due to an error in G&S Repairs’ workmanship during this period, G&S Repairs will correct the issue at no additional labor cost.

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B. Parts Used in Repair

• Any parts used in a repair are covered exclusively by the manufacturer's limited warranty. G&S Repairs is not responsible for the failure of a manufacturer's part outside of its specific warranty terms.

 

C. Refund for Services

• Due to the nature of specialized repair services, a full refund for a completed repair service is rarely granted.

• Any consideration for a refund on services will be based on an inspection of the issue and will be subject to a deduction for the value of parts used, travel time, and diagnostic labor already performed.

 

4. Process for Initiating a Return

• Contact Us: Email accounting@gandsrepair.com or call 970-778-1721 to request an RMA number. Please provide your original order number and reason for the return.

• RMA Issuance: Upon preliminary approval, G&S Repairs will issue an RMA number and instructions for shipping the item back.

• Shipping: The customer is responsible for all costs associated with shipping the product back to G&S Repairs. We recommend using a trackable and insured shipping method.

• Inspection & Refund: Once the item is received and passes inspection, we will process the refund to the original method of payment, minus any applicable fees. Please allow 7-10 business days for processing after inspection