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G&S Repair:
Shipping & Delivery Policy

At G&S Repairs, we strive to get your parts and equipment to you as quickly and reliably as possible. Please review our shipping terms below for both product purchases and repair-related transit.
 

1. Order Processing Times

  • In-Stock Supplies: Orders for parts and supplies placed before 2:00 PM MTN Monday through Friday are typically processed and shipped within 1-2 business days.

  • Special Orders: If an item is backordered or requires a special order from the manufacturer, we will notify you via email with an estimated lead time.

  • Holidays: We do not ship on weekends or major holidays.


2. Shipping Methods & Costs

We offer several shipping tiers to meet your needs. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Standard Ground: Usually arrives in 3–7 business days.

  • Expedited Shipping: (Overnight or 2-Day) is available for most items at an additional cost.

  • Local Pickup: If you are in the Western Colorado area, you may select "Local Pickup" at checkout to skip shipping fees. We will notify you when your order is ready for collection.
     

3. Shipping for Repairs

  • Inbound Shipping: For mail-in repairs, the customer is responsible for safely packaging and shipping the unit to our facility. G&S Repairs is not responsible for damage incurred during transit to us.

  • Return Shipping: Once a repair is completed, we will ship the unit back to you using your preferred method. Return shipping costs will be added to your final repair invoice.

  • Insurance: We strongly recommend insuring high-value equipment for its full replacement value when shipping to or from our facility.


4. Tracking & Delivery

  • Tracking Numbers: Once your order or repaired item has shipped, you will receive an automated email with tracking information.

  • Address Accuracy: Please ensure your shipping address is correct. G&S Repairs is not responsible for lost packages due to incorrect addresses provided by the customer.

  • Signature Required: For high-value orders or specialized repair equipment, G&S Repairs reserves the right to require a signature upon delivery to ensure your item arrives safely.
     

5. Damaged or Lost Shipments

  • Damage Claims: If your package arrives damaged, please document the damage with photos and contact us at Service@Gandsrepair.com within 48 hours of delivery. Save all packaging materials, as the carrier may need to inspect them.

  • Lost Packages: If your tracking information shows "Delivered" but you have not received your item, please contact the carrier directly to file a claim before reaching out to our support team.


6. International Shipping

Currently, G&S Repairs ships to the United States. Please note that international orders may be subject to additional customs fees, duties, and taxes, which are the sole responsibility of the customer.


7. Core Return Policy & Shipping

Many of the parts we sell (such as motors, boards, or compressors) include a Core Charge. This is a deposit that is refunded to you once you return your old, replaceable part to us.

  • Eligibility: To receive a core credit, the returned part must be the exact same model as the one purchased and must be in "rebuildable" condition (no cracked housings, fire damage, or disassembled units).

  • Return Window: Core returns must be shipped back to G&S Repairs within [Insert Number, e.g., 30] days of your original purchase.

  • Shipping Costs: The customer is responsible for the shipping costs to return the core to our facility. We recommend using the original packaging from your new part to ensure the core is protected during transit.

  • Documentation: You must include a copy of your original invoice or the RMA packing slip inside the box. Without this, we cannot link the core to your account, which may result in a forfeited refund.

  • Refund Processing: Once the core is inspected and cleared by our technicians, your core deposit will be refunded to your original payment method. Please allow 5-10 business days for this to appear on your statement.
     

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